Customer experience in omni-channel banking services

Approved

Classifications

MinEdu publication type
A1 Journal article (peer reviewed)
Category
A. Vertaisarvioidut tieteelliset artikkelit
Refereed
Kyllä
Sub category
A1. Alkuperäisartikkeli
Type
1

Authors of the publication

Number of authors
2
Authors
Komulainen, Hanna; Makkonen, Hannu
Local authors

Publication channel information

Title of journal/series
Journal of financial services marketing
ISSN (print)
1363-0539
ISSN (electronic)
1479-1846
ISSN (linking)
1363-0539
Publisher
Palgrave Macmillan
Publication forum ID
60417
Publication forum level
1
Channel
Lehti/sarja
Country of publication
United Kingdom
Internationality
Yes

Detailed publication information

Publication year
2018
Reporting year
2018
Journal/series volume number
23
Journal/series issue number
3-4
Page numbers
190-199
DOI
10.1057/s41264-018-0057-6
Language of publication
English

Co-publication information

International co-publication
No
Co-publication with a company
No

Availability

Classification and additional information

Keywords
banking service; Critical incident technique; Omni-channel; Customer experience
Additional information
Scopus: 85055685358

Source database ID

WoS ID
000456112800005