Forecasting financial services of a call center’s inbound volumes: A case study
Approved
Classifications
MinEdu publication type
A1 Journal article (peer-reviewed)
Definition
Article
Target group
Scientific
Peer reviewed
Peer-reviewed
Article type
Journal article
Host publication type
Journal
Publication channel information
Title of journal/series
International journal of engineering business management
ISSN (electronic)
1847-9790
ISSN (linking)
1847-9790
Publisher
Sage publications
Publication forum ID
75218
Publication forum level
1
Publication appears in FT-list
No
SNIP-level of the publication
1.64
Country of publication
Croatia
Internationality
Yes
Detailed publication information
Publication year
2025
Reporting year
2025
Journal/series volume number
17
DOI
10.1177/18479790251367821
Language of publication
English
Co-publication information
International co-publication
Yes
Co-publication with a company
No
Availability
Link to online publication
Link to self-archived version
Classification and additional information
MinEdu field of science classification
512 Business and management
Keywords
call centre; time series forecasting; financial service; resource allocation; autoregressive integrated moving average (ARIMA) model
Funding information
Funders
Funder
-
Name of funding
-
Funding decision
-
Research data information
Identifiers
Dataset identifier
-
Source database ID
WoS ID
WOS:001545613800001
Scopus ID
2-s2.0-105013672631