Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction
Approved
Classifications
MinEdu publication type
A1 Journal article (peer-reviewed)
Definition
Article
Target group
Scientific
Peer reviewed
Peer-reviewed
Article type
Journal article
Host publication type
Journal
Publication channel information
Title of journal/series
Cleaner logistics and supply chain
ISSN (electronic)
2772-3909
ISSN (linking)
2772-3909
Publisher
Elsevier
Publication forum ID
89962
Publication forum level
0
Publication appears in FT-list
No
Country of publication
United Kingdom
Internationality
Yes
Detailed publication information
Publication year
2024
Reporting year
2024
Journal/series volume number
10
Article number
100139
DOI
10.1016/j.clscn.2024.100139
Language of publication
English
Co-publication information
International co-publication
No
Co-publication with a company
No
Availability
Link to online publication
Link to self-archived version
Classification and additional information
MinEdu field of science classification
512 Business and management
Keywords
Total Quality Management; Organisational Performance; Customer Satisfaction; Employee and communication management; Organisation’s performance; Finnish cleaning industry; Correlation analysis; Hierarchical multiple regression analysis
Source database ID
WoS ID
WOS:001155966000001
Scopus ID
2-s2.0-85184701588